QUALITY AND TRAINING
We are always looking to improve. Training is an important part of improving your quality of care.
On the patient registration form there is a place to initial to give permission for de-identified data to be collected. From time to time Dr Sonia will collect de-identified data, if permission has been given, to help with quality, training and improvement of services with the aim of best patient outcomes. Patient privacy is of utmost importance and only de-identified data will be collected and used. Please note that declining will not affect the care you receive at ELC.
COMPLIMENT OR COMPLAINT
ELC welcomes all feedback including comments and suggestions regarding your care at ELC. Please contact us or post/leave your comment in the locked mailbox.
If you have any difficulties or complaints, please inform Dr Sonia. We will always endeavour to resolve any complaints directly and respectfully. If you are not satisfied with the outcome, the NSW Health Care Complaints Commission may be contacted on 1800 043 159.
We hope your experience here at ELC is positive and that we have listened to and done everything to offer you the best care and attention possible.
If you do not find the answers to your questions on this website, please contact us.